Contact information

Need a Hand? We've Got You.

Got a question about your order, a sizing concern, or something that needs sorting out? We are here to help.

Two ways to reach us:

• Email us directly at cs@trailgrins.com.
• Or use the contact form right here on this store.

To help us sort things out faster, include the following when you write in:

• Your order number.
• A quick description of the issue.
• A clear photo if there is a product problem.

That is all we need to get started. No long forms, no phone queues — just a straightforward message and we will take it from there.

We step away from the desk on weekends and public holidays, so responses may take a little longer during those times. 

But every message gets read and we will always get back to you.

Trail Grins Team